Refund policy

At Rainforest Coffee Co., we believe in keeping things simple and transparent, especially when it comes to our return policy.

 

  1. Your Responsibility: If there's a mistake on your end, such as providing a wrong shipping address, wrong product, or not canceling order before shipment, we'll need you to cover the costs for correcting it.

  2. Our Responsibility: We're all human, and mistakes can happen on our end too. Our error rate is very low (only 0.0425%), but if we do slip up, like sending the wrong grind of coffee or using the wrong label, we fully take responsibility. We'll cover all costs for the new coffee and its shipping, and we'll get the corrected order out as fast as we can. 

  3. Shared Responsibility: Sometimes, issues arise that are beyond your control or ours, such as carrier mistakes, package theft, or items reported undelivered. In these cases, you have the flexibility to decide the best course of action, whether that's filing a claim with the carrier or replacing the order. If you choose to replace the order, you'll cover the shipping, and we'll cover the coffee cost up to $25.00. Just enter a new order, email us with the details and the new order number, and we'll refund the coffee cost and expedite the replacement.

To sum up: If the mistake is yours, you cover the cost; if it's ours, we cover it; and if it's no one's fault, we share the responsibility to ensure you remain happy. Please, never return coffee to us. It's not cost-effective due to shipping, and we must discard any returned products for safety and quality reasons.